Shipping, Delivery and Returns

Delivery policy

Standard delivery rates for mainland UK (exclusions may apply for some Scottish regions and Islands please see section below)

Delivery is free on all orders over £50. Orders under £50 will be charged £3.95 for delivery.

We aim to despatch our orders on the next working day after your order has been placed. Unfortunately, we cannot guarantee a next working day delivery. Our carriers are unable to collect parcels from us on weekends and Bank Holidays so please take this into account when placing your order.

 

Small parcels

Small parcels will be delivered by UPS or Royal Mail and tracking information will be available.

 

Garden furniture and bulky items

Garden furniture and larger items such as large barbecues, will be delivered to you by a 2-man delivery service to your door.

It is important that we are aware of any difficulties in delivering to your address such as narrow road or difficult access in case our couriers are unable to reach your property or complete your delivery.

Our 2-man delivery courier will contact you via SMS with options to rearrange delivery date, will provide a 2-hour delivery window the evening before delivery is due and live tracking is available on delivery day. The delivery team will contact you approximately 30-60 minutes before they arrive.

Please allow up to 4 days for delivery to take place.

 

Garden furniture and bulky items – some regions of Scotland and Isle of Wight

Our 2-man delivery service is available for an additional charge to the following regions:

Region

Post Codes

Additional
charge

Industrial Scotland

DD2-DD9, DD11, DG1-DG16, EH2-EH99, FK1-FK21, G1-G84, KA1-KA30, KY1-KY99, ML1-ML12, PA1-PA49, PH1-PH16, TD1-TD15

£12.00

Grampian

AB1-5, AB10-AB16, AB21-AB25, AB30-AB39, AV41-AB45, AB51-AB56, AB99

£26.00

Highlands

IV1-IV28, IV30-IV36, IV40, IV50-IV54, IV6-9, KW1-KW3, KW5-9, KW11-KW14, PA38, PH17-PH26, PH30-PH49, PH50

£40.00

Scottish offshore

PH42-PH48

£100.00

Isle of Wight

PO30

£20.00

 

Garden furniture and bulky items – Northern Ireland, Isle of Man and Channel Islands

Please contact us directly for information regarding costs for delivery.

 

Returns

If you change your mind, you can return items to us within 14 days of receipt and receive a refund. Delivery charges are non-refundable and will be deducted from your refund value.

For an item to be accepted for refund it must be returned to us in its original packaging and in good, resaleable condition. Unless an item is damaged, faulty or misdescribed, you will be responsible for the cost of shipping to return the item. If you wish to return an item, please email us at [email protected] with your full name, order number and detail of the item you are wishing to return.

We recommend using a tracked courier service and purchasing shipping insurance as we cannot guarantee we will receive your returned item.

Please send returns to:

Lancashire Outdoor Living
Unit 3 Southgate
White Lund Industrial Estate
Morecambe
LA3 3DA

Once we have received your returned item your refund will be processed to your original payment method.

If you wish to return an item that was delivered by 2-man delivery it must be returned via our nominated carrier at your expense. Please contact us to arrange collection, the cost of the return will be deducted from your refund. If the item is damaged, faulty or misdescribed, we will not charge for the cost of returning the item.

 

Damaged or faulty items

If an item is received faulty, damaged or misdescribed please email [email protected] within 3 days of delivery. Please provide your order number, details of the problem and any pictures of the item that may help explain the problem. If the item requires returning or exchanging, we will cover the cost of the return. 

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